{"id":464,"date":"2020-05-04T13:56:05","date_gmt":"2020-05-04T05:56:05","guid":{"rendered":"https:\/\/infinitelearning.sg\/?page_id=464"},"modified":"2020-08-06T21:46:21","modified_gmt":"2020-08-06T13:46:21","slug":"wsq-problem-solving-decision-making","status":"publish","type":"page","link":"https:\/\/sutconsulting.com\/wsq-courses\/wsq-problem-solving-decision-making\/","title":{"rendered":"WSQ Problem Solving &#038; Decision Making"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.5.3&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(0,0,0,0.4)&#8221; background_color_gradient_end=&#8221;rgba(0,0,0,0.4)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/sutconsulting.com\/wsq-courses\/wp-content\/uploads\/2020\/08\/pexels-fauxels-3184465-scaled-e1596638064689.jpg&#8221; background_position=&#8221;center_right&#8221; custom_padding=&#8221;6%||6%|&#8221; bottom_divider_style=&#8221;mountains&#8221; bottom_divider_height=&#8221;60px&#8221; da_disable_devices=&#8221;off|off|off&#8221; background_color_gradient_direction__hover=&#8221;180deg&#8221; background_color_gradient_direction__hover_enabled=&#8221;180deg&#8221; background_color_gradient_start_position__hover=&#8221;0%&#8221; background_color_gradient_start_position__hover_enabled=&#8221;0%&#8221; background_color_gradient_end_position__hover=&#8221;100%&#8221; background_color_gradient_end_position__hover_enabled=&#8221;100%&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Page Title Area&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; 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animation_style=&#8221;fade&#8221; animation_direction=&#8221;bottom&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;50px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1>WSQ Effective Problem Solving &amp; Decision Making<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Featured Project&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;70px||6px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.4.1&#8243; custom_margin=&#8221;|auto|1px|auto||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.1&#8243;][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.5.3&#8243; text_font=&#8221;Montserrat|||on|||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|600||on|||||&#8221; header_2_font_size=&#8221;30px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221;]<\/p>\n<p style=\"text-align: center;\">Employability &amp; Other Courses<\/p>\n<h2 style=\"text-align: center;\">Effective Problem Solving &amp; Decision Making (WSQ Course)<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.3&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;||50px|||&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; animation_intensity_flip=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221;]<\/p>\n<p><span>This course aims to equip the learners with a comprehensive suite of tools, techniques and templates to solve problems and to make quality decisions, which include anticipating and identifying potential problems, facilitating team\u2019s effort to resolve the problem, making appropriate decisions and formulating implementation plans.<\/span><\/p>\n<p>The workshop will be conducted with a good blend of instruction, discussions, case studies and simulation games.\u00a0 Participants are encouraged to bring their workplace problem into the workshop to solve.<\/p>\n<p><span>The <strong>intended audience<\/strong>:\u00a0<\/span>Managers, supervisors and professionals to equip them with a suite of problem solving tools, techniques and templates for them to solve product-related, process-related and people-related problems effectively and efficiently.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; 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dropdown_menu_bg_color=&#8221;#ffffff&#8221; dropdown_menu_line_color=&#8221;#e87000&#8243; dropdown_menu_text_color=&#8221;#515151&#8243; dropdown_menu_active_link_color=&#8221;#0c71c3&#8243; mobile_menu_bg_color=&#8221;#ffffff&#8221; mobile_menu_text_color=&#8221;#0c71c3&#8243; _builder_version=&#8221;4.5.3&#8243; menu_font=&#8221;|600|||||||&#8221; menu_font_size=&#8221;15px&#8221; menu_line_height=&#8221;3em&#8221; background_color=&#8221;rgba(214,214,214,0.34)&#8221; custom_padding=&#8221;15px|32px|15px|32px|true|true&#8221; saved_tabs=&#8221;all&#8221;][\/et_pb_menu][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.4.1&#8243;][et_pb_tabs active_tab_background_color=&#8221;#c9edf5&#8243; inactive_tab_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.5.3&#8243; tab_font=&#8221;|||on|||||&#8221; tab_font_size=&#8221;14px&#8221; tab_letter_spacing=&#8221;1px&#8221; tab_line_height=&#8221;2.5em&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;|0px||0px|false|true&#8221; border_width_all=&#8221;0px&#8221;][et_pb_tab title=&#8221;Course Information&#8221; _builder_version=&#8221;4.4.1&#8243;]<\/p>\n<div id=\"block-course-overview\">\n<h3><strong><\/strong><\/h3>\n<p><strong><\/strong><\/p>\n<h3><span><strong>Course Purpose<\/strong><\/span><\/h3>\n<p>To equip the learners with a comprehensive suite of tools, techniques and templates to solve problems and to make quality decisions, which include anticipating and identifying potential problems, facilitating team\u2019s effort to resolve the problem, making appropriate decisions and formulating implementation plans.<\/p>\n<p>&nbsp;<\/p>\n<h3><span><strong>Learning Outcomes<\/strong><\/span><\/h3>\n<p>At the end of the workshop, you will be able to:<\/p>\n<ul>\n<li>Identify symptom(s) that could lead to potential problem(s) at the workplace<\/li>\n<li>Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered<\/li>\n<li>Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using various techniques.<\/li>\n<li>Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques<\/li>\n<li>Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members<\/li>\n<li>Select a solution among the shortlisted ones collectively with team members<\/li>\n<li>Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to organization and customers<\/li>\n<li>Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources<\/li>\n<li><\/li>\n<\/ul>\n<p><strong><\/strong><\/p>\n<h3><span><strong>Course Contents<\/strong><\/span><\/h3>\n<ol>\n<li>Introduction and Identifying<span>\u00a0<\/span><span>Symptoms<\/span><\/li>\n<li>From Perceived to Potential Problems\n<ol>\n<li><strong><span>P<\/span><\/strong>rocess Questioning<\/li>\n<li><strong><span>O<\/span><\/strong>bjective Reasoning<\/li>\n<li><strong><span>S<\/span><\/strong>ymptom Cause Effect<\/li>\n<li><strong><span>E<\/span><\/strong>limination Process<\/li>\n<\/ol>\n<\/li>\n<li>Root Cause Analysis\n<ol>\n<li>5 Whys<\/li>\n<li>5W1H, Tabulation<\/li>\n<li>Diagnostics Questions<\/li>\n<li>Logical deduction \/ deductive reasoning<\/li>\n<\/ol>\n<\/li>\n<li><span>Solutions Generation<\/span>\n<ol>\n<li>Divergent thinking<\/li>\n<li>Convergent thinking<\/li>\n<\/ol>\n<\/li>\n<li><span>Selecting the Solution<\/span>\n<ol>\n<li>Criteria Matrix<\/li>\n<li>SWOT Analysis<\/li>\n<li>Impact Analysis<\/li>\n<\/ol>\n<\/li>\n<li><span>Implementation<\/span><\/li>\n<li><span>Evaluation<\/span><\/li>\n<\/ol>\n<p>Case Study Assessment Papers<\/p>\n<h3><strong><\/strong><\/h3>\n<h3><strong><\/strong><\/h3>\n<h3><strong>Programme Duration<\/strong><\/h3>\n<div class=\"ovv-overview\" id=\"content-course-overview\">\n<p><span>2 Days<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div id=\"block-course-duration\">\n<div class=\"ovv-duration\" id=\"content-course-duration\">\n<h3><strong>Suggested Admission Criteria<\/strong><\/h3>\n<ul class=\"list-b\">\n<li>Eligibility: Minimum 16 years old (Course Fee Support is only applicable to trainees aged 21 years and above)<\/li>\n<li>Primary PSLE<\/li>\n<li>Must be able to speak, read and write in English and demonstrate competency at Level 4 for Employability Skills (ES) WSQ Workplace Literacy and Numeracy<\/li>\n<\/ul>\n<h3><strong>Notes<\/strong><\/h3>\n<p>A WSQ Statement of Attainment will only be issued upon successful completion of the module by fulfilling the following requirements:<\/p>\n<ul>\n<li>Achieve 75% attendance<\/li>\n<li>Pass the assessment<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Fees &#038; Funding&#8221; _builder_version=&#8221;4.5.3&#8243;]<\/p>\n<h3><strong><\/strong><\/h3>\n<h3><strong><\/strong><\/h3>\n<h3><strong>Course Fee<\/strong><\/h3>\n<p>Full Course Fee: $481.50<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Nett Course Fee<\/strong><\/h3>\n<div class=\"et_pb_blurb_description\">\n<table style=\"border-color: #474747;\">\n<caption><\/caption>\n<tbody>\n<tr>\n<td style=\"background-color: #c9edf5;\"><\/td>\n<td style=\"background-color: #c9edf5;\"><\/td>\n<td style=\"background-color: #c9edf5;\"><\/td>\n<td style=\"background-color: #c9edf5;\"><span style=\"color: #000000;\">Company Sponsored<\/span><\/td>\n<td colspan=\"3\" style=\"background-color: #c9edf5; text-align: center;\"><span style=\"color: #000000;\">Self-Sponsored<\/span><\/td>\n<\/tr>\n<tr>\n<td>Workshop<\/td>\n<td>Duration<\/td>\n<td>Full Fee<\/td>\n<td>Singapore Citizen (SC) or PR &gt;= 21yrs<\/td>\n<td>SC or PR &gt;= \u00a021yrs<\/td>\n<td>SC &gt;= 40yrs<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Effective Problem Solving and Decision Making<\/td>\n<td>16 hrs<\/td>\n<td>$481.50<\/td>\n<td>$81.50<\/td>\n<td>$209.50<\/td>\n<td>$81.50<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Note:<\/p>\n<p><span style=\"text-decoration: underline;\">Self-Sponsored<\/span><\/p>\n<ol>\n<li>Singaporean &amp; PR aged 21 and above = 70% funding.<\/li>\n<li>Singaporeans only (not PR) aged 40 and above = 90% funding.<\/li>\n<li>Singaporeans aged 35-39 with WSS letter = 70% funding.<\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline;\">Company-Sponsored (till end of 2020)<\/span><\/p>\n<ol>\n<li><span>Singaporeans &amp; PRs aged 21 years and above are allowed 90% funding<\/span>.<\/li>\n<li>Absentee Payroll applies for company sponsored up to $10\/training hour.\u00a0<span>Please use\u00a0<\/span><a href=\"https:\/\/www.ssg.gov.sg\/absentee-payroll-calculator.html\" target=\"_blank\" rel=\"noopener noreferrer\">Absentee Payroll calculator<\/a><span>\u00a0provided by SSG to calculate the absentee payroll for your employee.<\/span><\/li>\n<\/ol>\n<p>All funding information is subject to change without prior notice. Kindly drop us a note or call us to check the your funding eligibility.<\/p>\n<\/div>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Register Interest&#8221; _builder_version=&#8221;4.5.3&#8243;]<\/p>\n<h3><strong><\/strong><\/h3>\n<h3><strong><\/strong><\/h3>\n<h3><strong>Application For Effective Problem Solving &amp; Decision Making (WSQ Course)<\/strong><\/h3>\n<p><strong><\/strong><\/p>\n<table style=\"width: 306px; background-color: #c9edf5;\" height=\"51\">\n<tbody>\n<tr>\n<td style=\"text-align: center; width: 296px;\"><span style=\"color: #000000;\"><b><a href=\"#register\" style=\"color: #000000;\"> Click Here to Register Interest<\/a><\/b><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Notes to Application:<\/strong><\/p>\n<ol>\n<li>You are registering your interest and applying for the course. Please note that your seat is not confirmed unless you receive a confirmation email from us or the ATO.<\/li>\n<li>ATO reserves the right to postpone, change the date of the course or cancel the course if the course does not meet the minimum students required.<\/li>\n<li>Interested applicants can proceed to register your interest and you will receive an email once the application is open.<\/li>\n<\/ol>\n<p><strong>Application Procedures<\/strong><\/p>\n<ol>\n<li>Interested applicants can apply online or enquire through email or whatsapp. We will be in touch with you for the documents required to complete your registration.<\/li>\n<li>Once your seat is confirmed, you will receive a confirmation email either through us or the ATO.<\/li>\n<li>Payment for the course has to be made prior to the commencement of the course.<\/li>\n<\/ol>\n<p><em><\/em><\/p>\n<p><strong>Enquiries<\/strong><\/p>\n<p><span><\/span><span><\/span>Should you require any further assistance, please contact us at our hotline at 8133-5888 or email to courses@sutconsulting.com[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; 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