WSQ Lean Management in Service Industry

Management Courses

Lean Management in Service Industry (WSQ Course)

LEAN will focus your service organization on the Value Added activities and eliminate the non-Value-adding activities. Many people associate Lean Management with manufacturing industry. Few people realize that Lean Management’s principles, concepts, tools and techniques can be applied to the Service Industry (Banks, insurance, healthcare, hospitals, retails, logistics, transportation, etc.) to achieve great savings from productivity by eliminating needless “waste” in the service industry.

The intended audience for this course are Entrepreneurs, Business Owners, Heads, Senior Level Managers, team leaders and supervisors from any service industry responsible for Strategic Program Management, Continuous Improvement and Innovation, Business Excellence, process engineering, manufacturing, service delivery processes and organizational effectiveness.

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Workshop Description

Lean is about doing “more” with “less”. It is a systematic and data driven method to improve efficiency in their work processes. LEAN will focus your service organization on the Value Added activities and eliminate the non-Value-adding activities. Many people associate Lean Management with manufacturing industry. Few people realize that Lean Management’s principles, concepts, tools and techniques can be applied to the Service Industry (Banks, insurance, healthcare, hospitals, retails, logistics, transportation, etc.) to achieve great savings from productivity by eliminating needless “waste” in the service industry.

Workshop Objectives

At the end of this workshop, the participants will be able to:

  • Understand what is the Personal Data Protection Act
  • Understand the 9 Key Obligations
  • Understand the roles of Data Protection Officer
  • Understand what is an organisation Data Inventory Map
  • Identify possible areas of non-conformance
  • Develop a process for handling complaints relating to data protection
  • Develop a PDPA communication plan for your organisation.

Workshop Content

Introduction and understanding of LEAN

  • Overview of LEAN and Six Sigma and their differences and benefits
  • 5 Key LEAN principles
  • Application of Six Sigma and Lean to Service Industry

Flowcharting your work process to identify “pain points”

  • SIPOC
  • Value Stream Map

Application of some LEAN tools to analyze problem areas

  • Chart and Trend Analysis – E.g. Pareto Chart, Histogram
  • Ishikawa or Fish bone diagram
  • FMEA

Knowing the 7 types of waste (TIMWOOD)

Step by step implementation of the lean tools to reduce or eliminate wastes

  • 5S
  • Poka Yoke
  • JIT

Implementation of a Continuous Improvement Process

  • What is Kaizen
  • Success criteria and challenges to implement Kaizen
  • Steps to implement Kaizen

Programme Duration

2 Full-Day (16.5 hrs)

 

Suggested Admission Criteria

  • Eligibility: Minimum 16 years old (Course Fee Support is only applicable to trainees aged 21 years and above)
  • Primary PSLE
  • Must be able to speak, read and write in English and demonstrate competency at Level 3 for Employability Skills (ES) WSQ Workplace Literacy and Numeracy

Notes

A WSQ Statement of Attainment will only be issued upon successful completion of the module by fulfilling the following requirements:

  • Achieve 75% attendance
  • Pass the assessment

Course Fee

Full Course Fee: $642.00

 

Nett Course Fee

Company Sponsored Self-Sponsored
Workshop Duration Full Fee Singapore Citizen (SC) or PR >= 21yrs SC or PR >=  21yrs SC >= 40yrs
Lean Management in Service Industry 16.5 hrs $642.00 $102.00 $394.50 $102.00

 

Note:

Self-Sponsored

  1. Singaporean & PR aged 21 and above = 70% funding.
  2. Singaporeans only (not PR) aged 40 and above = 90% funding.
  3. Singaporeans aged 35-39 with WSS letter = 70% funding.

Company-Sponsored (till end of 2020)

  1. Singaporeans & PRs aged 21 years and above are allowed 90% funding.
  2. Absentee Payroll applies for company sponsored up to $10/training hour. Please use Absentee Payroll calculator provided by SSG to calculate the absentee payroll for your employee.

All funding information is subject to change without prior notice. Kindly drop us a note or call us to check the your funding eligibility.

Interest Register For Lean Management in Service Industry (WSQ Course)

Click Here to Register Interest

Notes to Application:

  1. You are registering your interest and applying for the course. Please note that your seat is not confirmed unless you receive a confirmation email from us or the ATO.
  2. ATO reserves the right to postpone, change the date of the course or cancel the course if the course does not meet the minimum students required.
  3. Interested applicants can proceed to register your interest and you will receive an email once the application is open.

Application Procedures

  1. Interested applicants can apply online or enquire through email or whatsapp. We will be in touch with you for the documents required to complete your registration.
  2. Once your seat is confirmed, you will receive a confirmation email either through us or the ATO.
  3. Payment for the course has to be made prior to the commencement of the course.

Enquiries

Should you require any further assistance, please contact us at our hotline at 8133-5888 or email to courses@sutconsulting.com

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NOTE: 

  1. Your seat is not confirmed unless you receive a confirmation email from us or the ATO (Approved Training Organisation). We will be in touch with you the soonest possible once we receive your interest registration. Thank you for your kind understanding.
  2. ATO reserves the right to change the dates or cancel the course if the course does not meet the minimum students required.